Krusetech, LLC  Billing and Payment Policies

Billing & Refund Policies

Payment of your hosting or other charges and any subsequent billing acknowledges your acceptance of these terms. These terms are subject to change without prior notice. 

Billing Procedures

1. Web Hosting is a PRE-PAID service.
2. Electronic invoices for web hosting are issued monthly. Please use the automated monthly billing option provided to avoid missing payment.
3. Electronic invoices for design, web site maintenance and other non-hosting services are issued upon completion of the work or service.
4. Paper invoices sent via U.S. Postal Mail will be sent only upon request, and only if that request is made in response to an electronic invoice notice, from the billing email address on your account. There is a $2.25 service charge for paper invoicing which will be added to your current invoice.
5. Payments made by check or money order are not credited to your account until cleared.
   IMPORTANT! Check or Money Order payments can take 7 to 10 days to be delivered, processed and credited to your account. Please mail your check a minimum of 10 days prior to due date in order to avoid late charges.
6. Payments made by credit card are applied to your account within 24 hours.
7. Late charges may be applied to invoices 30 days past due date.
8. Payments not received by due date will have a 5% late charge.
9. Hosting accounts not paid in full by the start of business on the 7th day of the service month will have their ftp, website & email services suspended until full payment plus late charges is received. Past due maintenance accounts will have work removed from their website if payment is not received within 15 days of work completion.
10. Hosting accounts not paid in full by the 15th day of the service month may have all services terminated. Krusetech, LLC  is not responsible for email, websites or files contained in websites that have been terminated.
11. Terminated websites that wish to be reinstated must request new hosting services. New hosting services for previously terminated websites are at the discretion of Krusetech, LLC . Krusetech, LLC  reserves the right to refuse new service.
12. Krusetech, LLC  reserves the right to refuse web host transfer assistance including domain name transfers if unpaid past due balance exceeds 30 days.
13. Krusetech, LLC  reserves the right to discontinue all services without notice to any account that has had three or more late payments during the course of service or accounts that are more than 30 days past due.
14. THERE IS A $30.00 CHARGE FOR RETURNED CHECKS.

REFUNDS

1. Cancellation request must be received in writing, from your billing email on record.
2. All access accounts, databases, files and email accounts on our web servers and DNS service will be terminated following your cancellation request. Your request relieves Krusetech, LLC  of any obligation and responsibility for your website contents. We will assume no liability for files deleted or removed after your cancellation of service.
3. Prorated Refunds on cancelled annual web hosting (only) will be calculated by deducting from last payment the current quarterly charge in full for each quarter and partial quarter used from the start date of your current billing cycle to the last day of the month in which your cancellation request was received. No refunds will be issued on quarterly or monthly web hosting.
4. Setup fees, domain registration and domain renewal fees are non-refundable.
5. Refunds can be issued by check or PayPal to your billing address or email address within 30 days of your written cancellation of service request. Please include your refund preference in your cancellation request.
6. Refunds will not be made in the case of website termination for violation(s) of services.